Senior Manager, Agri Business
Job Purpose:
Responsible for the overall leadership, management, growth and profitability of the Agribusiness and implementation of an efficient and effective Sales culture, relationship and portfolio management, and a delightful customer experience particularly within the Agribusiness portfolio and in the whole bank in general.
Main Responsibilities:
Develop, grow, and monitor Agribusiness liability and assets portfolios with the ultimate aim of ensuring that the portfolio remains profitable and of quality
Contribute to and take a proactive role in the strategic direction of Agribusiness. This will include ensuring that the Bank’s objectives as relate to the Agribusiness are met. A key role will be development of strategic plans.
Forecast, plan, implement and monitor all Agribusiness sales, costs, and expenditure activities within a set budget and proactively and promptly device remedial actions to minimize the variances between the budget and actual performance.
Organize and manage the available Agribusiness human and physical resources. Coach, mentor and develop a high performing team. A key ingredient being inculcation of a performance management framework.
Co-ordinate all Agribusiness activities and liaise with Retail Banking head office and other departments for all Agribusiness requirements.
Develop new products and reshape the existing to meet customer needs and grow market share
Create and maintain partnership to develop business
Ensure a delightful customer experience within the Agribusiness portfolio through resolution of all Agribusiness related customer inquiries and timely closure of cases raised in ECRM within the SLA, followed by a periodic root cause analysis on top cases escalated to raise the NPS and reduce the CES
Make regular branch visits to cascade the strategy, support in deals generation, discuss Agribusiness performance and agree on performance improvement plans with Branch Managers and Agribusiness Bankers.
Educational qualifications and work experience:
Bachelor’s degree in Business related field.
Possession of Professional Qualifications in banking is an added Advantages.
Minimum Ten (10) years of experience
Team Leadership, Sales, Relationship Management, Credit, and Bank Operations
