Personal Banker (5).

Job Purpose

The job role is responsible for developing and maintaining Business (Personal Banking) Account Relationships to increase quality and profitable Deposits and Loans Portfolio and increase cross-selling of bank’s products to grow NFI and increased products per customer.

Main Responsibilities

Grow number of SME accounts and cross-sell digital products

Manage personal customer bank accounts, including opening and closing accounts, and overseeing transactions in order to minimize the dormancy rate and overdrawn accounts.

Resolve customer’s enquiries and complaints to improve CES and NPS and per target.

Process Personal Credit Applications within stipulated T.A.T

Monitoring personal Credit Facilities to ensure minimum Portfolio at Risk (PAR)

Prepare Periodic Reports on overdrawn accounts, Dormant accounts, and Loan pipeline and performance.

Check the Authenticity of application documents and personal customers information in the bank systems (CBS, CQ, Cregora, ......etc) to Ensure KYC and A.M.L

Perform and drive retail growth by conducting relationship building conversations to identify banking needs, ensuring customer usage of a minimum of three bank products per customer, outbound calls, and acquiring, deepening, and retaining customer relationships within branch/personal portfolio.

Cultivate relationships with other departments and stakeholders to obtain and provide support customers.

Ensure all customers feel understood, informed, and confident in the bank and products/services offered.

Educational qualifications and work experience:

Bachelor’s degree in Business related field.

Possession of Professional Qualifications in Banking is an added Advantages.

Minimum Three (3) years of experience

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4633

Posted :August 12th, 2025
Deadline :August 26th, 2025