Operations Excellence Manager (1)

Job Purpose:

The Operations Excellence Manager will proactively oversee the bank's efficiency and compliance to internal and external governance within the Operations Department. The role's primary goal is to identify and mitigate operational risks while ensuring that all units and systems within the operations department run smoothly and meet the bank's policies and regulatory standards.

Main Responsibilities:

Develop and Maintain Standards: Regularly review and update Operations department standards and procedures to ensure they are current, efficient, and adhered to.

Compliance and Risk Management: Conduct continuous monitoring of operational and regulatory compliance, including AML (Anti-Money Laundering), KYC (Know Your Customer) policies, and Consumer Protection Law. Serve as the primary contact for internal and external auditors and as the risk champion, ensuring all audit and risk findings are addressed in a timely manner.

Fraud Prevention: Implement and monitor specific checks to prevent fraud, such as dual controls for high-risk transactions, periodic surprise cash counts, and a review of user access rights.

Reporting and Analysis: Prepare and share reports with management on operational risks (Risk Register, DORCO, RCSA), audit closure rates, unit service level agreements (SLAs), and compliance with standard operating procedures (SOPs).

Change Management: Ensure new processes and procedures are communicated and implemented effectively. Monitor adoption rates and gather staff feedback to refine new processes and achieve tangible improvements.

Set clear goals for direct reports, conduct regular performance appraisals, and provide ongoing mentorship to foster professional growth.

Develop and deliver training programs on new operational procedures, systems, and compliance updates. Monitor staff competency levels and ensure all team members have the necessary skills to perform their roles effectively.

Conduct regular review of Operation SOPs and recommend changes to improve efficiency, TAT improvement and customer satisfaction Serve as the main point of contact for operational matters for all internal stakeholders (e.g., IT, Finance, Digital Banking). This ensures seamless coordination and quick resolution of cross-functional issues.

Educational qualifications and work experience:

Bachelor’s degree in Banking/ Business studies/ Finance

Professional qualification in Finance/Risk or Compliance

Four Years (4) minimum experience in Banking Operations, Operational Risk and reconciliation.

Apply Now

4724

Posted :September 8th, 2025
Deadline :September 21st, 2025