Manager- Mobiloan & Ecosystem (1)
Job Purpose:
Reporting to the Senior Manager, Mobile Payments, Lending & Internet Banking, the role holder is responsible for management and driving growth of the bank’s digital lending products portfolio as well as supporting execution of the bank’s long-term strategy to achieve our vision and impact.
The role holder is responsible for defining the strategy, conducting research, generating product requirements, determining specifications and driving uptake and growth of assigned products.
Main Responsibilities:
Drive growth and performance of the bank’s digital lending products through customer acquisition, driving disbursements and repayments.
Drive daily usage of the assigned product portfolio performance in partnership with other business segments, Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.
Proactively review and monitor digital loans portfolio to identify delinquent accounts with irregularities and proactively follow up to ensure corrective action are taken in line with credit policy to manage provisions and NPLs
Assesses market competition by comparing the bank’s products to competitors' products within the financial services industry.
Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments.
Liaise and support the technical team to manage the digital lending platform performance, upgrades, and other modifications.
Ensuring that all the bank and statutory digital lending reports are produced in an accurate and timely manner, upholding adherence to internal and statutory reporting calendars. Ensure daily, weekly, and monthly reports exist for all relevant activities, trends, revenues and costs.
Product Compliance and governance – ensure that digital lending services of the bank remain compliant with required payment and lending standards, applicable policies and regulations.
Continuously Collaborate with Marketing department and other relevant stakeholders to plan and execute digital lending marketing campaigns to drive traffic and increase uptake and usage.
Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments.
Educational qualifications and work experience:
BBachelor’s degree in Business Related/Computer Science/ IT/ any other related,
BPossession of Professional Qualifications: Business Related/Computer Science/ IT/ any other related
BMinimum Five (5) years of experience.
