Manager, Agent Recruitment and Training (1)

Job Purpose:

Responsible for the recruitment and training of agency banking partners in support of the growth and profitability of the Agency Banking Business.

Main Responsibilities:

Oversee end-to-end recruitment processes of agents, including postings, screening, and offer management.

Design and execute agent training and development programs to enhance skills and career growth

Preparation of Training / Meeting budgets, venues and logistics for better execution

Training presentation with related records including minutes & attendance lists being general or Departmental for compliance purpose

Live participation in agency User Acceptance Testing (UAT) and request for change for new and existing products

Scheduling the Agents/Branches training sessions during the regular field visits (3 times per week planned)

Monitoring the new recruited, inactive, and dormant Agents for required advice

Detecting potential areas that need support and improvement during the field visits and proximity Management for new recruitment

Oversee compliance with recruitment policies, employment laws, and inclusion initiatives.

Coordination and monitoring of branch agency supervision activities, mainly based on weekly route plans

Ensure that agents’ satisfaction levels are high such that agents’ referrals are generated given good services.

Educational qualifications and work experience:

Bachelor’s degree in finance, Business Administratin, related field, Technology

Possession of Professional Qualifications in Banking is an added Advantage.

Minimum Three (3) years of experience

4650

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