Digital Channels Support Engineer - Middleware

Job Purpose:

The primary role of the Digital Channels Support Engineer is to provide first level technical support and coordinate the banks Channels and other emerging channels initiatives. The Engineer must demonstrate a strong understanding of and high regard for the Digital channels’ middleware and integrations – MobiBridge, Daraja, Interswitch, DCE, C2BB2C Engine, ATM bridges, MQFT, Sync Apps, IB Bulk, OCP & WSO2. Mobile and other emerging channels – as a business delivery channel for the Bank's corporate and retail customers as well as for online merchant services. The position requires someone with experience and expertise in middleware based financial systems technologies as well as SMS and USSD connectivity. The person should have a good grasp of emerging channel technologies. The portfolio of Digital Channels Support Engineer includes:

• Ensure Effective functioning, availability, and support of all BPR integrations which includes: DCE, OCP, WSO2 GATEWAY, C2BB2C Engine, Interswitch, Daraja, Mobi-Bridge, ATM-Bridge, Mob loan, Host-to-host Integrations, Sync-Engine, Data-power Management, Internet bank and Internet banking bulk engine, BPR Mobile and Ibank App, BPR USSD, Third party Integrations, and MQFT.

• Ensure Effective functioning, availability, and support of all BPR integrations to ensure customers can transact 24/7.

• Effective management, support, and availability of all banks’ channel related certificate to ensure smooth operation of the bank processes. • Ensure proper maintenance and configuration of third part certificates and end points.

• Responsible for ensuring timely upgrades and patch management of the Applications systems. • Keeping track of BAU tasks, such as tracking systems and user related issues and attending to them promptly.

Main Responsibilities:

Provide technical support for Mobibridge, Daraja, Interswitch, DCE, C2BB2C Engine, ATM bridges, MQFT, Sync Apps, IB Bulk, OCP & WSO2, Channel Manager systems (herein later referred to as Digital Channels) and implementation of related projects.

Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.

Work closely with IT Security to ensure that the Digital Channels money transfer services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services.

Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and providing processes and training to the users.

Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits.

Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution. Develop subject matter expert knowledge of Mobile, digital Commerce and other payment banking technologies.

Continuously analyze user requirements to develop and provide solutions.

Enhance and develop new channels for delivering services to customers.

Maintain and manage up to date system configurations and user documentation, also develop Business Continuity plans for both mobile channel solutions.

Ensure compliance of SLAs.

Educational qualifications and work experience:

Bachelor’s degree In Bachelor’s Degree in IT or Computer Science Related fields.

Professional qualification: ITIL

Minimum Four (4) years of experience

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4726

Posted :September 8th, 2025
Deadline :September 21st, 2025