Job Purpose:
The IT Applications Support Engineer primary role is to provide support, ensure the availability of Banks software applications and to make recommendations on software applications. The role also covers the efficient functioning and day to day running of the business applications such as BPlus, EAPS, Custody, Sybrin, REUTERS, MTS, Swift Alliance, File Mover tools, Credit Quest, E-procurement, MQFT, Gregora, AML, CMS, FDI, AML, Voyager, SDA, shareholders, Ejo heza, Oracle Fusion, E-statement, etc. The portfolio of IT Applications Support Engineer includes:
• To provide 1st level support and incident management regarding bank system applications. • Technical support of BPR application systems; Bplus, Sybrin, SWIFT Alliance, MQFT, File Mover, Custody, SDA, EAPS, Credit quest, REUTERS, MTSI, ntellimatch, Voyager, FDI, AML, E-procurement, CMS, Shareholders, Gregora, E-statement, Ejo heza, Oracle Fusion, etc. • Ensure effective configurations, and support of all BPR applications. • Ensure Effective functioning, availability, and support of all BPR applications to ensure customers are able to transact 24/7. • Effective support, and availability of all bank applications to ensure smooth operation of the bank processes. • Ensure efficient file transfer among different applications and other peripheral systems and the core banking system.
Main Responsibilities:
Educational qualifications and work experience: