Agency and Card Systems Support Engineer (1)
Job Purpose:
The Agency and Card Systems Support Engineer primary role is to provide support for the entire Cards, Merchants, ATM terminals and Agency portfolio of the bank. The primary purpose is to attend to day-to-day incidents and user queries to ensure management of Cards, Merchant, ATM terminals and Agency business ecosystem is available on 24/7-hour basis. The portfolio of Cards, Merchants, ATM terminals and Agency includes:
To provide first level support and incident management regarding Merchant and Agency systems / POS, ATM Systems, Settlement reports, and Online card payments.
Technical support of BPR Agency banking, debit, credit, prepaid cards, ATM machines, Multipasso, and online card payment systems.
Ensure effective configurations and support of all BPR ATM machines, and/or Merchants POS infrastructure.
Ensure Effective functioning, availability, and support of all BPR ATMs, POS, Merchants, and Agency to ensure customers are able to transact 24/7.
Effective support, and availability of all Card settlement reports from all Card schemes to ensure smooth operation of the bank processes.
Ensure efficient file transfer between Card systems and other peripheral systems and the core banking system.
Main Responsibilities:
Develop systems and systems Providing technical first level support for the Bank's digital channels namely: Merchant and Agency systems / POS, ATM Systems, Settlement reports, and Online card payments.
Configuring products and parameters in the Card Management Systems, POS and Agency Banking systems.
Provide support in projects involving cards, ATMs, agency, POS and deployment of approved changes.
Ensuring timely processing of related MIS reports to users.
Performing the daily BAU tasks by ensuring prompt resolution of issues and service desk tickets assigned.
Performing core systems administration tasks that include, but not limited to, maintaining an inventory of systems, patch management and security attestation of authorized users.
Participating in the Development of POS, Agency Banking systems and card systems’ business continuity plans; ensuring that the systems are up to date and are available in the secondary site in the event of a Disaster Recovery.
Implementation of digital channels solutions as per the Bank's strategies and collaborating with business lines to execute on delivery of Digital strategies.
Escalating 3rd level support issues to system vendors for expert-level support.
Performing system upgrades and apply system patches promptly received from system vendors.
Ensuring 24/7 availability of the systems as required by users.
Educational qualifications and work experience:
Bachelor’s degree In Information Technology, Computer Science, Computer Engineering or related field
Professional qualification:
Any IT or Digital banking related
Minimum Three (3) years of experience
